How to Resolve Client-Side Errors When Using Our Website

What is a Client-Side Error?

A client-side error occurs when there's an issue within your browser or cached data that affects how our website operates on your device. These errors are not caused by our servers but rather by interactions on your end.

Common Causes of Client-Side Errors

• Cached Data and Cookies: Old or corrupted cached files can cause conflicts when loading website content or e-books.
• Browser Translation Tools: Tools like Google Translate may interfere with some website components, leading to errors.
• Temporary Glitches: Sometimes, temporary browser or connection issues can trigger these errors.

How to Fix Client-Side Errors

1. Clear Your Browser Cache and Cookies

Clearing your browser cache can resolve most client-side issues. Here's how:

• Google Chrome: Go to Settings > Privacy and Security > Clear Browsing Data. Select "Cached images and files" and "Cookies and other site data." Click "Clear Data."
• Firefox: Open Menu > Settings > Privacy & Security > Cookies and Site Data. Click "Clear Data."
• Safari: Go to Preferences > Privacy > Manage Website Data. Select the website and click "Remove."

2. Pause Browser Translation Tools

If you're using browser-based translation tools like Google Translate, disable them temporarily. These tools can interfere with certain components of our website and e-reader.

3. Refresh the Page

Try reloading the page by pressing CTRL + F5 (Windows) or Command + Shift + R (Mac). This forces the browser to fetch fresh data from the server.

4. Retry the Action

If the error occurs while trying to access an e-book, try closing and reopening the e-reader. If you're still experiencing issues, try logging out and logging back in to refresh your session.

5. Check Your Library

If you experience an error while trying to access a book, check your library to ensure the book is properly added to your account. Sometimes simply reopening the book can resolve temporary loading issues.

Thank you for your patience and understanding! 🚀